In this privacy policy references “we, our, us, www.criticalconusultants.ca, Critical Consultants, the Website, website, or Site” refers to www.criticalconusultants.ca. What follows are the principles and privacy policy by which Critical Consultants operates:

• This Privacy Policy forms part of Critical Consultants Terms and Conditions, Terms of Use and/or Disclaimers.
• Any personal details you knowingly provide us with – through forms and our email, such as name, address, telephone number etc. is held in our possession.
• Your personal information, including the contact details you provide, is used to respond to any e-mail, web site, postal, fax, or telephone query you make.
• Under no circumstances will we hold sensitive payment details such as your card number, expiry date and security code. All transactions are handled through our accredited payment bureau, Paypal. For more information on Paypal privacy policies, please refer to http://www.PayPal.com/privacy.
• Our use of any personal information you provide to Critical Consultants is regulated and protected by the laws of the Province of Ontario, Canada, including Canada’’s Personal Information Protection and Electronic Documents Act.
• Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
• To the extent that Critical Consultants collects any information from our visitors and users, whether that information is personally identifying or not, either from actively provided information, from “cookies,” or from our web hosting service, www.criticalconsuiltants.ca uses such information only for our own purposes relating to providing our services. Such information is not knowingly provided to any third parties except as explicitly disclosed herein.
• When you visit our Site, our server collects information (”server logs”) regarding the pages you request, your IP address, and the server’’s success in sending you the page you requested. These server logs are used for diagnostic and maintenance purposes and to produce aggregated statistics we may use to monitor and improve our services.
• If your inquiry is about an order you have already placed, your inquiry will be correlated with information regarding that order.
• Information regarding your query and our response may be retained to assist in fulfilling future orders, for example, when you ask us for a quote or to create a customized service for you, or to answer further queries from you.
• Information regarding your query and our response may be used to monitor or improve our customer service procedures.
• Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.
• Critical Consultants will not sell, distribute or share your information, or any part thereof, to a third party. Clients may request that documents are destroyed after a job has been completed. If this instruction is not received Critical Consultants may retain a copy of your documents for backup purposes only.
• Your feedback is valuable. We like to know when we”ve done well and when we can improve. Feedback you provide for completed orders will be correlated with information regarding the order the feedback relates to, and we may contact you to respond to the feedback you provide.
• You may choose to permit us to publish your feedback in the testimonials section of our Site and elsewhere. If you permit us to do this, we will publish the first name or nickname you provide and your general location (not your address) and will edit your comments to remove any other personally identifying information.
• We do not share personal information with any third parties except as disclosed in this policy. We may be required to disclose any personal information we hold as a result of a legitimate request or warrant, or for other reasons required or allowed by applicable laws. If we believe that a crime, tort, or other illegal act, including payment fraud, has taken place or is about to take place, we may voluntarily disclose relevant personal information to the police, courts, or other competent authorities.
• To process your order and to provide after sales service (we may pass your details to another organization to supply/deliver products or services you have purchased and/or to provide after-sales service).
• In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out. We may also send you information about products and services that are offered by other companies.
• We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
• This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
• Any personal information you provide to Critical Consultants is regulated by Canada’’s Personal Information Protection and Electronic Documents Act. You have the right to know what personal information Critical Consultants holds about you and to request correction of any errors or omissions therein.